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StorageMart

2450 Mandela Parkway, Oakland, CA 94607

Office Hours
MON - THU9:30am - 6pm FRI, SAT9am - 5pm SUN10am - 4pm
Gate Hours
DailyOpen 24h
Google Reviews
rating 3.7
Write a Review

James Irby

2 years ago
rating 5.0
I was totally impressed with the professionalism of your employess at this particular location. Your employees made me feel like I am somebody, not just a customer. In todays age, customer service is a lost art,however, your employees are true rock stars!!!!

Elizabeth Cardenas

2 years ago
rating 5.0
I had a great experience with storage Mart . They have excellent customer service

Arage Hayes

2 years ago
rating 5.0
Came in today to rent a storage and the young lady Tishone was very nice and helpful.

brandon case

2 years ago
rating 5.0
StorageMart can easily be summed up as a clean, economic and friendly facility. I shopped around the Oakland area, and chose StorageMart for these main reasons.

Joan Parazette

4 years ago
rating 5.0
i have stored at both oakland and concord locations; affordable and safe, this company does more than just store one's goods. i came with problems and they solved them with understanding and kindness, from the manager to the desk clerk.

Parag Nene

4 years ago
rating 5.0
I had a favorable experience with this StorageMart location. The facility is clean and well maintained. The prices are reasonable and the staff are very helpful. In particular, I found Tishone and Malik to be especially accommodating on my move date. I would highly recommend this location.

Jasmine Howell

4 years ago
rating 5.0
Exceptional service! As a patron it is important to me that I have a pleasant personal experience... My money is important and where I spend it should be where I feel I am not respected by the dollar amount in my bank account. Yes this is just a public storage company; however, I was greeted warmly, with eye contact and a friendly genuine smile. I was actually surprised at the level of attention I was given... As I was there taking my sister to get a unite, Tishone, the manager, helped her in a prompt manner as I was entertained by their general manager... Like a guest in someones home... We were too late to move her belongings in on this occasion yet the following day we needed a little extra time to unload and they accommodated us by staying open a little later to finish unpacking. I would definitely recommend this business!

Matthew Graves

4 years ago
rating 5.0
StorgeMart is a convenient, clean , secure environment with a friendly and very helpful staff. My church and some of our member use the facility which has a variety of storage bin sizes and prices that are very affordable. I highly recommend them.

Troy Palafox

2 years ago
rating 5.0
Tishone is a great help with assisting customers..

Gloria Maxx

4 years ago
rating 5.0
My story before Storage Mart in Oakland California: ( my best Storage Mart experience yet!) ! am a 3 year customer of Storage Mart Canada, and for many reasons I love Storage Mart. My belongings are secure, the sites are safe and clean and caring for the customer comes down from the top. Honesty, integrity and care for the customer starts at the top with this company. The upper management has always supported my non-profit childhood obesity initiative and my "stuff" is all in storage, as I have become somewhat of a global citizen with my project. When I came to California to work on my project for months at a time I needed storage and immediately looked up Storage Mart! Well.. I am situated in Mill Valley and the closest Storage Mart is in Oakland. ( a 30 minute drive WITHOUT the traffic) . Everyone told me NOT to go to Oakland for Storage, but I did not listen because to me .... I felt a little bit like going home. I trust Storage MArt 100% and chose the drive to bring my "stuff" to Storage Mart. Tishone is an amazingly efficient manager - every time i see her she is in a great mood, happy to be at work and truly loving her job and making sure her site is amazing and her customers are happy. She treats her team with respect in a very obvious way. Loved my experiences at 2450 Mandela Pkwy ... Eden, Malik and Naneal are all amazing and I am grateful to have my "home away from home" in CA at Storage Mart - Oakland!

ala ayaad

2 years ago
rating 5.0
Tishone was very helpful and fast, we love that place Thank you

Me' Chele Norman

1 year ago
rating 5.0
Staff Members Te' Shawn and John are Wonderful

ryb ree

1 year ago
rating 5.0
Staff is very helpful and a pleasure to work with. Nice clean space and great location.

Cassandra Morgan

1 year ago
rating 5.0
Great clean storage friendly people

Twila Paige

1 year ago
rating 5.0
Nice and friendly stafff!! Great location!!

Bobbie Cunningham

8 months ago
rating 5.0
It's ok i keep my things there, love the people who work there very friendly

Russell Southall

7 months ago
rating 5.0
Tishon...Excellent service!

The real Shemmekea Rainey

2 years ago
rating 4.0
I went to the storage Mart Only to shop for prices on a unit But after the great customer service i received I went along with them. There was one person that stands out in this place and her name is Tishone, she was so pleasant and kept a smile o her face through out the whole process. I believe that is what C.S should look like . keep up the great work

Glenda Smith

3 years ago
rating 4.0
The prices are great. The hours suck...The older units have no lighting very hard to manage your items cause its too dark. The staff is great always helpful.

Gheorghe Tarlev

2 years ago
rating 4.0
It's OK just sucks with the elevator situation

Ashea Fuller

2 years ago
rating 4.0
Convenient, clean, secure, clear cut storage. No 24/7 access to units - business hours only. Customer service is thorough, but if you're inside the storage unit area, they may not respond to the call box button; going into the office resolves the issue when this happens. They conveniently provide heavy duty carts. My unit is on a floor that's complicated to get to, if not using the freight elevator though, and navigating the halls with the big carts can be tough. I don't know typical storage pricing, but it feels high (to be fair, I'm a student and single mom - might be affordable to those with more income).

Susannah Israel

7 months ago
rating 4.0
Eden was courteous and thorough. Reviewed the paperwork in detail and made sure I understood the contract before signing. Also she walked us to the building and clearly demonstrated the freight elevator use. The place was very clean. Will be recommending the facility.

Mave Carter-Griffin

6 months ago
rating 4.0
Too expensive. Great over nite homeless duck in for the newly lost or inbetween spots . Hide from your wife, your gangster, your paranoid boogieman while puttin up your stuff you cant put in an expensive home. Best late nite Dumpster dive east of Mandella.

Susannah Israel

7 months ago
rating 4.0
Eden was courteous and thorough. Reviewed the paperwork in detail and made sure I understood the contract before signing. Also she walked us to the building and clearly demonstrated the freight elevator use. The place was very clean. Will be recommending the facility.

Sean Sullivan

3 years ago
rating 3.0
I am really disappointed by the declining service here. It is close to my house but I certainly can not get here after work. It closes at 5 and man are they serious about it, making announcements at 4:30 pm. I also believe you were open until 6 pm on Saturday but have reduced that to 5 pm. I am very upset that Sunday hours are now being eliminated. I moved on a Sunday, I would not be able to do that now. This place is super busy on the weekend. I think this is incredibly shortsighted to close on the weekend. Close on a low use week-day but the weekend. Increase hours into the evening! I feel like this is set up around a 9-5 corporate business as opposed to the real way people who need access to storage units live there lives. If there isn't a change towards the consumer in the next few months, I will definitely be closing my unit and moving to ExtraSpace.

Micqa Griffin

1 year ago
rating 3.0
Grand location, awesome workers, and very cool layout. The only major downfall is true suffocation inside! It seriously neeeeeds fresh air! When a person is working so hard the body, mind n process neeeedssss outdooor air. Why isn't there any upstairs Windows!!!

James Mccoy

1 month ago
rating 3.0
Took my aunt who had to do some paperwork there cuz she reduced two storages in to 1

James Mccoy

1 month ago
rating 3.0
Took my aunt who had to do some paperwork there cuz she reduced two storages in to 1

Elizabeth Renew

3 years ago
rating 2.0
So expensive! and rickety, like they just built half the units out of plywood while drinking. Some of the walls don't go all the way up to the ceiling and the door to my unit wouldn't even open all the way.

Nate Penn

3 years ago
rating 2.0
Their hours are very unaccommodating, especially if you work during the week. I'm pretty sure this place is in violation of multiple building codes, it feels like everything is about to break, including the elevators. Everything about this place is hobbled together and I saw a leaking roof being caught by a tarp. There are hardly ever any carts available. The hallways are built to the exact width of the carts making moving loaded carts around the random turns a real challenge and I broke several items due to this. They always seem to be out to lunch when they are open so forget about getting help. To top it all off it isn't the safest area so be sure to lock your vehicle up and don't leave things unattended. Would give it one star, but it was very affordable.

Lisa Eirstedt

2 years ago
rating 1.0
Terrible place for storage over priced inconvenient unloading and loading area the elevator lifts are terrible the customer service is terrible it has been a nightmare since day 1.The billing date is not customer friendly it rained inside my unit made a claim never heard back from anyone.They dont care poor customer service poor quality building u have to climb up several levels of stairs to get to your unit.Elevators dont reach your level its just a total nightmare there

Mary Maroon

2 years ago
rating 1.0
It appears 0 stars cannot be given. The customer service was alright and I expected to have to climb stairs & have weird parking. What I didn't expect was for things to be taken from my unit. I took 8 boxes in and when I returned a month later only 3 boxes were in my unit. I wish we could blame it on a late payment but the truth is everything was paid in full and up to date. Please consider an alternative before becoming a customer.

allendalewilliams

1 year ago
rating 1.0
Huge facility, and as such it requires material handling carts that function. During our use of this establishments services 2 of the 3 carts were frustratingly inadequate to the task. It would not have taken more than 30 minutes to fix both of them. And on top of that there is an automatic garage door type entrance to the storage area that closes itself every few minutes (I apologise for not being more accurate with the time interval) regardless of how many times you hit the button telling it to stay open, and it takes about a full minute to go through its cycle,an unacceptable amount of time for you endure while trying to load or unload your vehicle.I cant tell you how satisfying posting this negative review is. I never made it to the elevator, my apologies for the lack of forsight.

Allen Williams

1 year ago
rating 1.0
Huge facility, and as such it requires material handling carts that function. During our use of this establishments services 2 of the 3 carts were frustratingly inadequate to the task. It would not have taken more than 30 minutes to fix both of them. And on top of that there is an automatic garage door type entrance to the storage area that closes itself every few minutes (I apologise for not being more accurate with the time interval) regardless of how many times you hit the button telling it to stay open, and it takes about a full minute to go through its cycle,an unacceptable amount of time for you endure while trying to load or unload your vehicle.I cant tell you how satisfying posting this negative review is. I never made it to the elevator, my apologies for the lack of forsight.After posting my review I went through and read quite a few of the other reviews, and I would point out that you dont need helpful staff when your loading a storage unit, you need carts that are easy to use and a building that is easy to access.

Lance Williams

1 year ago
rating 1.0
Dont do it! This is a hugely inconvenient place. Often the elevator doesnt work. Usually you cannot find a hand truck. The office is staffed erratically. The result is that you drive down to move stuff into or out of your storage unit, and you cannot access it. And dont bother trying to call in advance to see if the elevator is working or a hand truck has turned up youll just get the voicemail. A really bad experience, down to me getting charged an extra months rent attributable to delays in moving my stuff out because the elevator was busted again.

Hugo Pelland

1 year ago
rating 1.0
Cheap and convenient location, but old clunky building with limited hours and thus limited service. Would not recommend unless you pretty much have to, which was our case... we even found a needle in our unit and they did nothing about it!! Really sketchy...

Sarah Rice

10 months ago
rating 1.0
This place is super disorganized and unprofessional. I rented a unit and then two weeks later the rented my unit to someone else. The process of renting a unit takes like an hour so I had to do it again and they still messed it up one month later.

Phalyn Dusenberry

7 months ago
rating 1.0
The staff is rude, and not very helpful. I have witnessed them screaming at other customers to "get out, we're closed!" 15 minutes before they are supposed to close! Completely unprofessional and uncalled for. Plus the hours are terrible and it smells musty inside like there's water leaking in from outside somewhere.. Also, they raise the rent whenever they feel like it, so the price they "quote" you in the beginning is NOT price you will be paying for very long. I would suggest going somewhere else for your storage needs if at all possible. Don't know if the other locations operate similarly, as I only have experience with this branch.

Dmitry Pushkarev

3 months ago
rating 1.0
Great little storage, however they keep sending promotional emails without an option to unsubscribe. I wish they respected privacy a bit more.

Ben Shaffer

3 months ago
rating 1.0
Great staff, horrible access. Very Very hard to load and really bad access hours...

Brad Diefenderfer

1 month ago
rating 1.0
Got robbed. The building is not secure and I was robbed by either a customer or staff. I wish I could give 0 stars. Oh yea, and they increased my rent two times in 7 months of renting here. Terrible business. Only about your money.

Jerry Kelley

6 days ago
rating 1.0
I was promised a 10 by 10 drive up storage unit. When I went to see the space I was told they didnt have any available, and they tried to rent me something else... Why mislead?
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rating 3.5
49 Reviews
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Michael C.

4 months ago
rating 5.0
Great service can't beat the price, just what I have been looking for long time storing.

Dutton S.

9 months ago
rating 1.0
Put all my things in in June... come back in October to grab some hiking boots out of unit and find the locks changed... ask manager why and she says"...

Dmitry P.

3 months ago
rating 1.0
After signing up they are sending promotional emails without an option to unsubscribe. I wish they respected privacy a little more.
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