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Office Hours
MON - FRI9am - 6pm
SAT9am - 5pm
SUNClosed
Gate Hours
Daily6am - 10pm
Storage Customer Reviews
MJ Russell
2 months ago
Very professional and courteous service. Staff is very friendly and accommodating.
Edgar Bailey III
5 months ago
Crystal provided friendly efficient service; and, the facility is first class, at a price that's no more than other facilities of lower quality.
Erik Arce
5 months ago
Crystal and Lucy, girls provide excellent and polite service always checking for satisfaction of the customer.
Suzanne M
8 months ago
Just got off the phone with Crystal and as always she was TERRIFIC!!! So easy to deal with. Very nice, friendly and professional. She completely went out of her way to assist me. It is so nice to speak with someone who is very helpful and accommodating. Much appreciated!!!
Casey J
8 months ago
It's a storage facility, period. Nothing more, nothing less. We had multiple storage units with this place a couple of years back and had the pleasure of dealing with Billy. Apparently, they have let him go. Which is unfortunate because he was super nice and helpful. The current staff is fine but they certainly don't go out of their way to assist with pricing or timeframes. Life happens and things change. Sometimes one needs to shut their unit down immediately but here you have to give a weeks notice and they don't even give you your money back when it's just been a few days into the month. They could totally charge just for the days one used the unit and return the rest of their money. Come on, $105 for what will be a week?? Terrible business practice.
Suzanne M
8 months ago
Let me start by saying that this review is simply based on my conversation with Jazz. She was so unfriendly and not helpful at all! Apparently Lucy and Crystal aren't working this week and this girl is useless. She has NO personality and was horrible on the phone. Currently have a unit at this facility but will be looking for a new one after this ordeal. UGH!
marthamac1717 .
8 months ago
Rosie's at the call center was so helpful and courteous. I was traveling and needed assistance in securing a unit and she went above and beyond for me. I'm sure I will get the same great service from the staff in Lake Forest, Ca when I arrive.
Sebastian Chang
9 months ago
I misplaced an item outside my storage unit, which I discovered was missing the day after. Crystal at A-1's Lake Forest location (26390 Forest Ridge Dr) helped me track and recover my missing item quickly and promptly. Thank you, I appreciate your help and support tremendously!
Sally Chun
9 months ago
Personable, friendly and knowledgeable. Provided answers to all questions asked.
Erlen KB
10 months ago
This place keeps raising their monthly rates. They raised it twice on me within a year and promised they would only raise it once per year. So, they raised my rent within the first 2 months of me being there and then again 8 months later. Not good business practice! Also, the trash containers are always locked up and the phone system to pay your bill is inefficient and takes too long. However, the positive thing is that their staff is super friendly and the facility is clean.
TROY PUCKETT
11 months ago
The Staff is very friendly,and I love the fact that you can do most of the set up online.The whole process was very fast and easy.
Cheryl Brown
1 year ago
Customer service here is great! The facility is clean and well-maintained. Have rented various storage units here since 2007.
Cheryl Brown
1 year ago
Customer service here is great! The facility is clean and well-maintained. Have rented various storage units here since 2007.
G Billington
1 year ago
Stored her for 6 months. I was satisfied with the service. The place is clean and secure. I received great service from the girls at the front desk.
OC Mom
1 year ago
Its clean and supposedly temperature controlled. I wish they had a soda/water vending machine and a regular restroom instead of portable one. I was there for a few hours Friday evening and a guy was sitting in his truck with gardening equipment in the back. He sat for a couple of hours. He seemed to be intoxicated. I saw him go into porta potty then leave. I went to use restroom about 10 min later before I left and had to walk back out. He had urinated all over inside. Very disgusting! I had to wait to go somewhere else. For the price of rent to store things you would think they could invest in a regular bathroom.
J Bauer
1 year ago
Great experience at A1 talk to Lucy, very helpful. The storage units are very clean and accessible.
Brian Scotts
1 year ago
My girlfriend rented a unit there this week. It was very quick and convinient at the kiosk we even got a lock and everything. Lucy was very helpful and friendly. I recommend A1.
J Bauer
1 year ago
Great experience at A1 talk to Lucy, very helpful. The storage units are very clean and accessible.
Richard Mcweilman
1 year ago
Walking into a place with a person smiling and filled with joy is always the best
Julie Young
1 year ago
They are very friendly here. The facility is small and clean. I feel safe here at night. It is a lot better than the other facility, I was at.
Christopher Rich
1 year ago
Crystal provided excellent information and told me everything I needed to know before I made the decision to choose this storage facility. I was moving coast to coast, Crystal is very sweet and friendly and I really appreciated that.
marie kane
1 year ago
Great customer service from Crystal. I feel safe here and the property is very clean.
Richard Burnett
1 year ago
Have been a tenant for a long time have enjoyed renting here they have great customer service crystal has been super helpful
Jonathan Rivers
1 year ago
Easy to acquire Storage unit, market value on storage unit cost, facility is very clean and all equipment works ( Elevators and Hand carts)
Isabel C
1 year ago
Billy was amazing and the service was top notch. The place is very clean ...very organized ...very well secured but overall the service is the best in the business. Thank you for making this process so seamless.......
****NEW POST********
After 6 months of storage with A1 I have to say that it was by far the best experience any new customer could have. Ive never done this before and didn't know what to expect, I did my research and found excellent reviews about A1 storage and 6 months later Im as happy as I was the day I walked in and met Billy. :) The facility is incredibly safe, secure, clean and easily accessible. The staff is friendly and always willing to help with a smile!!!! Thank you A1 Lake Forest for an amazing storage experience!!!!
Ramon Ramirez
1 year ago
This place is amazing. The staff us very professional and courteous. I will return when I am in need of a storage unit.
Alessandra Martinez
2 years ago
Im seriously so glad I found Crystal here at the A1 Storage! She was so incredibly helpful and very sweet and made my day so much easier! Its nice to see there are still good hearted, kind people in this world!
Awesome, easy and reliable!
Lorena Martinez
2 years ago
Great Service, Crystal and Thomas gave me an excellent service. I'll definitely recommend this storage.
Carlos Bamaca
2 years ago
Crystal was super friendly and helped me get my storage and made the process pleasant. Sweet girl highly recommend
Jami Beschorner
2 years ago
Quick to check in and go over the paperwork. Crystal was super friendly! The facility is very clean.
Freddie Rogers
2 years ago
Great experience renting here . The manager Crystal saved me some money and was very pleasant to deal with. Highly recommend this facility
Jacob Keen-Jensen
2 years ago
Crystal was very helpful. Found me a storage unit to fit my needs right away. Very clean facility and conveniently located. I would recommend.
moanaloa1
2 years ago
Very happy with my experience! The office staff was extremely helpful and friendly, and the facility was clean and safe. I didnt worry about my belongings being stored here at all. I felt like the prices were reasonable as well. I would definitely use them again!
Vina Vu
2 years ago
What happened to Billy? He had the best customer service skills and was the whole reason I have come back to this place time and time again. I hope the new person is as just as good and easy to deal with as Billy was because if they are like the lady that was there before Billy, I'm going to be disappointed.
This place is great. It's clean, well lit and they have the best access hours. Billy is wonderful! He takes the time to work with you and he always finds solutions to any issues you may have. This is my boyfriends and my third time coming back to this place because it's the best storage facility in all of OC! I currently have three units there and everytime I had to ask Billy for his help getting the best rate, he always gives me a list of different options and let's me see which works best for me in terms of keeping costs reasonable! It's good, hard working people like Billy that really make customers happy to come back year after year to A-1!
Isabel C
2 years ago
Billy was amazing and the service was top notch. The place is very clean ...very organized ...very well secured but overall the service is the best in the business. Thank you for making this process so seamless
Greg Lara
2 years ago
I had to move out of our shipping, and receiving three months ago.
putting therapy machines in 11 storage facilities in Orange County costing me about 7000.00 monthly. We finally moved all the machines to San Diego. in a very affordable situation.
Billy is the best, of the best, very kind, efficient and responsive to the clients needs.
I recommend this facility, highly because of the manager here.
Some of the other competitors I would not give a plug nickel, of my money ever again.
William Berleen
2 years ago
Billy the manager has to be one of the most proficient people I've met in his position he's courteous he knows what he's talking about very polite
Sheherezad Shashaani
2 years ago
My experience of A-1 Self Storage has been very wonderful. The staff are very accommodating. And I've had an excellent experience with the Site Manager -Billy- Who is very professional, helpful, kind and always accommodated me with all my Storage needs. Under his supervision, this facility runs very smoothly and I am very grateful to him for that. I have used this storage for the past four years and I find Their prices very reasonable for the type of facility and the service they provide. I highly recommend them.
Vina Vu
2 years ago
This place is great. It's clean, well lit and they have the best access hours. Billy is wonderful! He takes the time to work with you and he always finds solutions to any issues you may have. This is my boyfriends and my third time coming back to this place because it's the best storage facility in all of OC! I currently have three units there and everytime I had to ask Billy for his help getting the best rate, he always gives me a list of different options and let's me see which works best for me in terms of keeping costs reasonable! It's good, hard working people like Billy that really make customers happy to come back year after year to A-1!
Jesika Nguyen
2 years ago
I had a great experience at A-1 storage in Lake Forest. It was easy, convenient & reasonable with pricing. When I no longer needed my unit due to moving, the cancellation process was very simple. We came across one issue with it but it was dealt with immediately and I received a credit a few days later. Billy is so friendly & understanding. I definitely recommend A-1 Storage in Lake Forest to everyone!
Brianna Armstrong
2 years ago
Billy at A-1 storage has been very helpful to us with our storage needs and has made the whole process easy. He is professional, respectful, and wants to please his customers.
Catherine Hartman
3 years ago
EXCELLENT CUSTOMER SERVICE! Highly recommend. Easy to get in and out and extremely clean.
Steve Perkins
3 years ago
Billy was awesome! Very helpful, accommodated our late arrival, and went out of his way to ensure we were completely satisfied.
Daniel Tillman
3 years ago
It's a storage facility with nice people. Billy mostly helped me and was nothing short of helpful and courteous. I would recommend A-1 to any of my friends who need to use storage.
Danny Jones
3 years ago
Great front desk guy (the southerner lol) they are open ater than everyone else in the area, priced right. Got nothing bad to say about them
Jared Gardner
3 years ago
Billy was great. Had to change my unit twice and he made the process super easy and smooth. Also had a 28 ft trailer and he was very accommodating in how we were able to park it and leave it. Awesome place. Will use this place for all my future storage needs.
Joe Conley
3 years ago
Excellent staff, clean facility. I needed a big unit for all my stuff, went to A-1 and billy really helped me out. Found me the perfect unit and the paperwork went really fast. Billy was so professional and courteous and a real joy to speak with. Definitely will recommend A-1 to everyone I know.
Jason McDonald
4 years ago
I found it to be a very clean facility. Inside was neat and had very good climate control. I felt my belongings were always safe and secure. I think the only small problem I had was that I always had to step out of my car to type in the gate code to drive in. I thought the key pad was too close to the gate and was a little out of position. Staff was always friendly, helpful and knowledgeable.
Dori
4 years ago
Great facility!! Been there for years, recently downsized to a smaller unit. Billy could not have been more helpful! Gave me a great price and terms...whole process was quick and painless. the facility is clean, well maintained and great access. If you need storage I recommend A1- ask for Billy!
Natalie Carr
5 years ago
I can not recommend this facility more! Billy was SUPER helpful and really went out of his way to make our more easy! It makes it super convenient that all of the units are drive up, and their rates were great! Thank you A1 storage for everything!
Keri Stroum
7 years ago
This is my 2nd time having a storage unit, so when I decided to use A1 I was NOT disappointed. Maricela was extremely helpful. She went through all the paperwork with me (which is great - that way there is nothing missed). All was good when I left that day. A few days later I realized I needed a bigger unit and Maricela was happy to help me with that. Told me to come on by and let me know the hours they were opened. Upon arriving she had the new paperwork ready for me just needed to sign a few sheets. One day she helped me outside with paying my rent on the computer (she had heard me talking back to the computer about not working for me). I have been there a month now and every time I see her she has a warm smile. I feel safe at that location and the units are very clean as well as the property. Thank you
Terra T.
1 week ago
I just moved in today. I reserved a 8x10. Bit it was to small. So I went back into the office and they fought a 10x10 and they came to me to sign the...
Geraldine A.
2 months ago
Needed a storage unit last minute both the headquarters and our location were fantastic .
Super friendly service and easy to work with!
Greg C.
3 months ago
Great location, clean & air conditioned units not to mention Crystal & Brendan gave great customer service!! Happy to be renting space from this business.
Storage Facility Amenities8 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Business Center
- Climate Control
- Drive-up Access
- Online Bill Pay
- RV, Car, Boat
- Se Habla Espanol
Shaleea Vogtcohen
2 months ago